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  • Who We Are
  • Data Management and Analytics
  • Multi-Channel Communications
  • Facility Outfitting and Logistics
  • Clinical Staffing and Research
  • Administrative Services
  • IT Services and Infrastructure
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IT experts who know Health,
Health experts who know IT

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Who We Are

Today’s challenging healthcare environment demands that we find new ways to improve the quality of care, ensure efficiency and transform healthcare services. General Dynamics Health Solutions empowers organizations to successfully navigate this changing landscape and thrive in a new world committed to optimizing outcomes and value.

Our end-to-end health solutions include:

• Health Data Management & Analytics

• Multi-Channel Health Communications

• Health Facility Outfitting & Logistics

• Clinical Staffing & Medical Research Services

• Healthcare Administrative Services

• IT Services & Infrastructure

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Health Data Management & Analytics

Overview

General Dynamics Health Solutions helps health organizations gain unprecedented insight, from turning hundreds of billions of rows of data into usable information, integrating disparate systems, and creating industry standards for health information exchange to developing large-scale data warehousing and analytics environments.

Services

•  Health Systems Development & Integration
•  Health Information Exchange
•  Data Warehousing & Analytics
•  Population Health Management
•  Quality Measurement, Management, Reporting & Payment Solutions
•  Big Data

Transforming Healthcare Through Advanced Analytics

•  Developed an advanced analytics tool that enables providers to evaluate and improve their systems of care by leveraging valuable, meaningful data in the world
•  Provide healthcare payers and lawmakers a “one-stop” solution for all workflow and reporting needs
•  Identify measure sets, calculate quality measures and determine bundle payments using secure access to healthcare information

Arkansas’ Successful Payment Reform

Medicaid Medical Director William Golden, MD, MACP, addresses Arkansas’ success in an interview at the 2015 State Healthcare IT Connect Summit.

Additional Resources

Empowering Information Driven Healthcare—Arkansas State Case Study

The Benefits of Big Health Data White Paper

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Multi-Channel Health Communications

Overview

General Dynamics Health Solutions provides multi-channel communications and the systems to connect the public to the health information they need – at the time they want it and in a way they want to access it – whether that’s by self-service, phone, email or fax. Our award-winning contact centers integrate the latest in behavioral analytics and security, as well as employ highly trained staff who manage critical health information and answer calls from millions of individuals.

Services

•  Multi-Channel Contact Center Management
•  On-Demand Inbound & Outbound Communications & Print Fulfillment
•  System Development, Integration & Process Design

Simplifying the Medicare Experience

•  Provide integrated, end-to-end customer support to 1-800-MEDICARE – serving 52 million beneficiaries
•  Support enrollment and respond to inquiries via phone, email, postal mail and web chat
•  Cost-effectively handle wide variances in call volume without service degradation
•  Recognized as World’s Best Large Contact Center by Contact Center Magazine

Additional Resources

Connecting Americans to Their Healthcare Fact Sheet

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Health Facility Outfitting and Logistics

Overview

Our industry-leading health facility outfitting and transition capabilities help organizations effectively equip, occupy and successfully operate a new or renovated facility – ensuring continuity of care from day one. General Dynamics Health Solutions provides a single source of information and transparency to reduce project risk, as well as certify regulatory compliance while delivering powerful economies throughout the supply chain.

Services

•  Medical Facility Outfitting & Transition
•  Medical Logistics & Supply Chain Management

Seamless Outfitting and Transition for Flagship Medical Facilities

•  Managed simultaneous outfitting and transition for two flagship U.S. military health facilities – the integration of Walter Reed National Military Medical Center into the National Naval Medical Center (NNMC) and the opening of the new Fort Belvoir Community Hospital (FBCH)
•  Purchased and deployed over 51,000 items for the Walter Reed/NNMC integration and procured, installed and certified 100,000 medical, IT and furnishings at FBCH
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Clinical Staffing and Medical Research Services

Overview

General Dynamics Health Solutions helps health organizations navigate the growing need for skilled professionals in a market struggling to keep pace with demand. Medical research programs rely on our specialized scientists, technicians and administrators for vital expertise and program management support. We also deliver clinical support staff who help organizations ensure continuity of care.

Services

•  Medical Research Support
•  Clinical Support Staff

Combating Traumatic Brain Injuries

•  Provide traumatic brain injury specialists, healthcare providers and care coordinators at 15 U.S. Department of Defense and Veterans Affairs medical treatment facilities
•  Conduct epidemiological studies, tracking patients and measuring the impact of clinical interventions
•  Provide education that improves long-term outcomes
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Healthcare Administrative Services

Overview

General Dynamics Health Solutions supports payers across the complete administrative lifecycle, including eligibility determination and enrollment, claims processing and reimbursement systems, medical record review and cost-utilization analysis. Our solutions and services reduce operational burden, ensure accurate payments and streamline compliance, while detecting, investigating and preventing fraud, waste and abuse.

Services

•  Subsidy Reimbursement & Claims Processing Systems – Development & Support
•  Medical Record Review
•  ICD-10 Transition
•  Fraud Waste & Abuse – Detection & Prevention
•  Eligibility Determination & Enrollment

Streamlining Eligibility and Enrollment 

•  Developed and implemented Retiree Drug Subsidy solution that streamlines enrollment while ensuring security, accuracy and accountability
•  Process and approve thousands of applications annually, generating over $23 billion in subsidy payments to approved plan sponsors since July 2006
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IT Services and Infrastructure

Overview

To help address cost and performance challenges, as well as streamline IT management and operations, General Dynamics Health Solutions assists customers in achieving greater IT flexibility with cost-effective, secure and responsive infrastructures that scale and adapt to business needs. We support the full enterprise IT lifecycle from designing and integrating to operating, maintaining and securing systems, networks and equipment.

Services

•  Data & Infrastructure Management
•  Networking & Communications
•  Virtual Desktop Environment
•  Cloud
•  Cyber Security

Designing, Developing and Protecting Critical Infrastructure

•  50+ years of cyber security experience
•  Built, developed and operate the Chronic Condition Warehouse – one of the largest health data warehouses in the world

Additional Resources

Securing Health Systems, Protecting Data and Managing Risk Fact Sheet

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