Author Archive

Stephen M. Holden

Digital Government

Another View: Free e-filing is not a simple matter for IRS

All the brouhaha over homeland security overshadowed the fact that IRS recently got through another tax season, one in which 46 million taxpayers filed returns online. They got their refunds in half the time of paper filers. Indeed, IRS' premier e-government offering, called E-file, earns ratings on the University of Michigan's customer satisfaction index.

By Stephen M. Holden
June 19, 2002

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