Digital Government
A ‘digital front door’ helps New Mexico boost customer experience and staff productivity
The state’s Health Care Authority is looking to enhance its public assistance service delivery by streamlining residents’ access to program applications and call centers.
Artificial Intelligence
New York City will try (again) to regulate AI
The council passed a package of bills creating a new ‘office of algorithmic accountability.’ It’s not the first attempt to rein in AI use.
Management
Homeland Security wants state driver’s license data for sweeping citizenship program
The Trump administration may turn to an obscure data-sharing network for access.
Sponsor Content
The future of public service delivery is personalized, accessible and connected
Union County is transforming service delivery with a unified digital front door—connecting systems, streamlining access, and improving experiences for residents and staff alike.
Digital Government
How parents and teens feel about state efforts to regulate social media
Policies that consider parents’ and children’s views toward social media restrictions could have a better chance at being adopted by the public, one expert says.
People
Government workers young and old need ‘shared purpose,’ say local leaders
Agencies must wrestle with retirements, a multi-generational workforce and attracting employees despite the lure of the private sector. Experts said it’s doable, especially when you appeal to someone’s sense of civic duty.
Infrastructure
Montana lawmakers take a closer look at autonomous vehicles
Waymo officials were mum on the financial side of the business, but did describe the learning abilities of the software the cars run on. Essentially cars take photos of the route, learning curb heights and even if there’s a new pothole.
Artificial Intelligence
AWS to invest $50B in AI and supercomputing infrastructure for government customers
Amazon Web Services is granting government expanded access to its tech products offerings while scaling the infrastructure required to support it.
Digital Government
Amid distrust and volatility, leaders urge governments to ‘walk the talk’
It’s been a tricky year for states and localities, but speakers at the recent GOVIT Leadership Summit and Symposium said communication and keeping promises can help those governments navigate choppy waters.
Public Safety
Kids and teens go full throttle for e-bikes as federal oversight stalls
States, counties and schools are stepping in to improve safety amid an uptick in e-bike injuries, while federal regulatory efforts stagnate.
Artificial Intelligence
How to make data centers less thirsty
There’s a way to reduce both the climate and water harms of data centers: build them in places with lots of wind and solar energy.
Featured eBooks
Digital Government
Every address counts: Why redistricting makes precise legislative data essential
COMMENTARY | In an essential move for democracy, we need to solve the 4.5 million address gap, which undermines effective legislative outreach.
Sponsor Content
Cribl for the Public Sector: Defend data at mission speeds
Cribl helps agencies cut costs, improve compliance, and manage data flexibly without vendor lock-in.
Artificial Intelligence
Report: How the public sector can help drive AI innovation
A new report offers strategies for government leaders to encourage AI innovation that prepares their communities for an AI-ready future.
Digital Government
Government leaders embrace ‘any door’ service approach
Speakers at Route Fifty’s recent Innovation Spotlight said the public sector should learn to be more human focused in how it delivers services, an effort that shows long-term value for money.
Workforce
Washington lawmakers to consider requiring union talks over government use of AI
A bill focused on public employee unions stalled this year, but its prime sponsor plans to try again in 2026.
Management
Louisiana officials will soon be able to sue citizens over internet posts with their personal info
Lawmakers approved a new law earlier this year allowing a wide swath of public officials to bring lawsuits against those who don’t take down online posts with officials’ personal-identifying information if they request it.
Workforce
West Virginia turns to tech to implement a new child care payment model
The state is grappling with unemployment as a result of a child care shortage. A data platform is helping fill those gaps and keep more West Virginians in the workforce.
Management
New Jersey lawmakers propose new limits on lawsuits under data privacy law
The bill would "sacrifice the safety of New Jersey’s public servants," one critic says.
Emerging Tech
New Mexico unveils quantum telecom network
State officials have been positioning New Mexico as a leader in quantum sciences and technologies through private sector help and federal partnerships.
Digital Government
To advance modernization strategically, clerks are key
COMMENTARY | A phased and deliberate approach to modernization can help agencies adopt digital platforms and integrated tools that can empower clerks to do more with less.
