Customer Experience

How system modernization is helping Idaho mitigate unemployment

The Idaho Division of Occupational and Professional Licenses is leveraging a new web-based portal to make it easier and quicker for people to obtain professional licenses and enter the workforce.

By Kaitlyn Levinson
January 3, 2025

Alaska uses cloud, AI to modernize dividend payouts

The state will streamline its Permanent Fund Dividend, a program that pays eligible residents a portion of oil and mining revenue but has been beset by aged technology and processes.

By Chris Teale
January 3, 2025

Why California is revamping its benefits application websites

The GetCalFresh.org site, which helps residents apply for government food assistance, is shutting down. A new system aims to replace and improve it over the next year.

By Kaitlyn Levinson
December 20, 2024

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