Transit agency’s cloud-based customer service boosts efficiency, visibility

New York City’s Metropolitan Transportation Authority’s new system better manages passenger feedback, giving MTA more insight into its riders’ needs.

First Natural Gas Ban in the US Just Got Shot Down

A federal court overturned Berkeley, California's precedent-setting measure for new buildings, putting in jeopardy scores of similar rules.

Is Land-Use Reform the Missing Tool in Combating Climate Change?

A new report argues that rezoning for more mixed-use and transit-oriented developments could significantly reduce carbon emissions and help meet global climate goals.

Risk management through resilient technology

Resilient technology creates a more stable IT environment that saves money, increases cybersecurity and requires fewer resources to support it, a new report says.

Inside one state’s decade-long effort to map broadband availability

Thanks to its detailed data on household internet availability and speed, Colorado has been able to make the most of federal broadband funding opportunities.

Wanted: 3D mapping drones for indoor search and rescue

NIST’s Public Safety Communications Research Division is looking for an affordable solution that will give public safety drone operators accurate indoor positioning and high-quality 3D digital mapping in real time.

Housing Permits Dip for First Time in a Decade

The slowdown could impact state and city efforts to increase the number of affordable homes.

How digital twins can enrich emergency response

With their advanced simulation and predictive analytics capabilities, digital twins can give responders a common operating picture with real-time, integrated information.

Transit Agencies Turn to States to Avert Fiscal Cliff

With federal pandemic aid drying up, transit agencies are searching for ways to replace lost fares.

What is Discord? An internet researcher explains the social media platform at the center of Pentagon leak of top-secret intelligence

A 21-year-old Guardsman in the U.S. Air Force National Guard was arrested Thursday in connection to the leak of national security intel on the popular social media platform Discord.

Short, sweet, simple: Tips for effective government communications

When it comes to communicating vital information to residents, a “clarity before clever” strategy works best, one expert says.

Combating fraud and bias this tax season

COMMENTARY | By using cutting-edge AI and offering a modern self-service experience, state governments will be well on their way to weeding out fraud, improving compliance and closing the tax gap.

Low-Cost, High-Quality Public Transportation Will Serve the Public Better Than Free Rides

COMMENTARY | Everyone likes getting something for nothing, but history shows why the math behind free public transit doesn’t add up.

The reopening that wasn’t: As government employees work from home, people find services curtailed

Everything from pandemic policies to security concerns is causing agencies to reduce in-person services, including licenses and permits.

One-stop access to city’s childcare, jobs, business services

The MyCity portal will act as a centralized data repository that streamlines services application and delivery for New York City residents and enables greater information sharing across government agencies.

Amazon Sidewalk promises secure, wide-ranging IoT network

But critics warned of potential privacy issues with the network, which is switched on for consumers by default and could collect personal data.

Cities Put on Notice to Install Signals to Help Blind Pedestrians Cross Streets

A federal judge, in a suit supported by the U.S. Department of Justice, recently ruled that Chicago had failed to make intersections safe for people with disabilities. It is the second such ruling against a major city.

Texas legislators pursue fix to costly law that requires nonexistent election equipment

The mandate they approved in 2021 will force counties to replace their election machines at a cost of more than $100 million — and to keep replacing them. One Senate bill to address the problem is moving ahead.

Better ID management could help DMVs become ‘departments of citizen engagement’

Modernizing legacy technology, embracing self service and easing cross-agency authentication can help departments of motor vehicles provide better and more efficient customer experience.

Lack of Access to Infrastructure Hurts Voter Participation in Rural America

Voter turnout is lower in rural places, something researchers say is a symptom of unequal amounts of civic infrastructure.

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