911

Inside one state’s effort to digitize 911 to improve public safety

In Arizona, officials hope next generation 911 capabilities will help improve the state’s public safety response and supplement the work of understaffed dispatcher teams.

  • By Kaitlyn Levinson

Local 911 systems face a national emergency

Call takers and dispatchers are working with technology from the 1980s, experts say. But there’s a possible solution.

  • By Chris Teale

The nation’s 911 system is on the brink of its own emergency

Federal legislation that could steer billions of dollars into modernizing the patchwork 911 system remains waylaid in Congress.

  • By Stephanie Armour, KFF Health News

AI-driven 911 translation saves first responders time, money

A Louisiana parish has turned to the technology to help translate emergency calls from a growing number of non-English speakers and amid a staffing shortfall.

  • By Chris Teale

AI bots are helping 911 dispatchers with their workload

Artificial intelligence is quietly revolutionizing non-emergency calls in 911 dispatch centers.

  • By Amanda Hernández, Stateline

State integrates 911 communications, data to improve emergency response

California is combining the data and notification capabilities of Rave Mobile Safety and RapidDeploy, allowing agencies to publish real-time incident data from their computer-aided dispatch systems to responders.

  • By Stephanie Kanowitz
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When 911 calls require a mental health response

With the number of 911 calls related to mental health on the rise, a pilot in Durham, North Carolina, looks to integrate mental health case management into the city’s computer-aided dispatch system.

  • By Stephanie Kanowitz

All eyes on the FCC as deadline for 911 overhaul approaches

By enforcing its z-axis requirements and moving toward nationwide deployment, the Federal Communications Commission can fundamentally transform national emergency response.

  • By Charles L. Werner
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