US agencies buy vast quantities of personal information on the open market

COMMENTARY | The government faces legal restrictions on how much personal information it can gather on citizens, but the law is largely silent on agencies purchasing the data from commercial brokers.

Chatbots can be used to create manipulative content

COMMENTARY | Artificial intelligence could be used to generate content intended to manipulate people. Addressing this problem means understanding how communication works to influence people.

Boston looks to boost employee productivity with generative AI guidance

The city’s chief information officer said the effort, among the first in the nation, is designed to encourage workers to “experiment responsibly” with the technology.

How will AI affect workers? Tech waves of the past show how unpredictable the path can be

COMMENTARY | New digital technologies have been a constant for workers over the past few decades, with a mixed record on the economy and individuals’ daily lives. AI’s effect will likely be just as unpredictable.

Generative AI raises bias, privacy concerns

While ChatGPT presents big opportunities for efficiency, agencies must ensure they use it—and regulate it—properly, an expert advises.

AI could shore up democracy—Here’s one way

COMMENTARY | Public comment could soon swamp government officials and representatives, thanks to AI, but AI could also help spot compelling stories from constituents.

New Jersey Lawmakers Take Bipartisan Swing at Deepfake Regulation

The bill would expand identity theft statutes to criminalize deceit aided by artificial intelligence.

Governor Paves the Way for an 'AI Bill of Rights'

The Connecticut legislation calls for an inventory of the technology’s use in government and establishes an artificial intelligence working group to make recommendations.

Microsoft Unveils OpenAI Service for Government Customers

Microsoft is opening up its commercial generative AI technology to public sector customers and partners.

AI Is Used Widely, but Lawmakers Have Set Few Rules

Connecticut is the latest state to legislate new guardrails for artificial intelligence.

How AI Is Making One Smart City Even Smarter

Coral Gables, Florida, is leveraging the artificial intelligence chatbot, ChatGPT, to improve how it responds and interacts with citizens.

AI in the Workplace: Local Officials Explore Responsible Use

As more governments experiment with artificial intelligence, local leaders are considering how to leverage AI’s benefits safely and responsibly.

How AI Could Take Over Elections—And Undermine Democracy

COMMENTARY | An AI-driven political campaign could have grave implications for election outcomes, experts warn, manipulating the messages and advertisements individuals see to sway their voting behavior.

Digital twins for cities promising, yet problematic

Complex systems like digital twins pose both technical and adaptive challenges, so communities must ensure they have both the right technology and the people with skills to use and maintain them, a new IDC report advises.

ChatGPT can rapidly build solutions for network defense

A new report outlines how the generative AI tool can quickly build scripts to thwart attackers and identify security vulnerabilities, but stresses that secure and responsible use of the evolving technology is essential.

Housing authority looks to AI for voucher processing

Columbus wants to use an artificial intelligence-based solution to off-load routine tasks from staff and accelerate Housing Choice Voucher processing.

Agencies opting for bots see more efficiency—and resistance

With enterprise automation saving thousands of work hours, IT leaders are looking for ways to introduce the technology to government offices.

NSF jumpstarts regional innovation with $20M awards

The National Science Foundation will fund research in six states to advance energy-water systems, biomanufacturing, health care, wildfire management and artificial intelligence.

Buyer beware: Avoid immature AI solutions

Given the sensitivity of the data state and local governments handle, procurement officers must educate themselves on the fundamentals of artificial intelligence and use caution when considering AI services.

AI exemplifies the 'free rider' problem – here's why that points to regulation

Some public officials and business leaders have called on tech companies to pause AI development to reduce overall risk and ensure benefits are widely distributed, but one expert says enforceable regulations may be necessary.

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