automation
Oklahoma saves time, money by using AI to review procurement data
The state had come under fire for errors and a lack of oversight in some of its purchasing. A new tool has helped make employees more efficient, fix errors and provide oversight.
AI ‘consultant’ tool helps agencies speed up operational improvements
The AI product underscores how tech can amplify a human’s work not replace it, one official says.
Filing taxes is hard. Here’s how agencies could help make it easier for residents.
As states increasingly turn to developing free, online tax filing tools for residents, civic tech experts said improving usability and experience is key.
Inside Missouri’s push to help gig workers access benefits more easily
The state saw a reduction in benefits application rejections and churn after implementing an income verification platform for nontraditional workers.
How to improve government efficiency — from the easy wins to the tough challenges
COMMENTARY | It’s about more than cutting costs. Governments must build systems that work better for their constituents, and allow their employees the chance to shine.
LA’s push for modernization looks to spur housing development, reduce agency costs
A centralized portal for permitting services, experts say, will help the city streamline the application and approval process and could set the stage for other municipalities to follow.
What Denver’s new chief data officer has in store for the community
Sean Greer is taking lessons learned from his previous IT work into his new role where data is imperative for improving city services and operations.
Generative AI steps up as a ‘facilitator’
The Texas Department of Public Safety now uses a generative AI-powered chatbot to streamline procurement. And Polco is rolling out a tool to connect city leaders with survey data so they can see how they stack up against others.
FCC makes AI-generated voices in robocalls illegal
The move gives states new authority to crack down on AI-generated voice-cloning schemes.
Unwinding the public health emergency: Medicaid agencies should slow down to speed up
COMMENTARY | States that take the time to strategically adjust their staffing, processes and technology could ultimately speed up the Medicaid redetermination process.
Featured eBooks
Expungement backlogs swamp courts
Thousands of new expungement applications are causing months-long backlogs in jurisdictions with manual and paper-based processing. Automation can help.
Addressing the shortage of government accountants: 2 paths to efficiency
COMMENTARY | The dwindling number of qualified, government-savvy accounting professionals makes it imperative municipalities find new efficiencies sooner rather than later.
High fees, long waits cast shadow over new criminal expungement laws
A clear record helps people seeking employment, housing and education.
Forget dystopian scenarios–AI is pervasive today, and the risks are often hidden
The explosion of generative AI tools like ChatGPT and fears about where the technology might be headed distract from the many ways AI affects people every day—for better and worse.
AI could ease the ‘administrative muck’ delaying SNAP and other benefits
President Biden’s recent executive order specifically called for guidance in the emerging technology’s use in assistance programs. But experts warn that AI isn’t a silver bullet.
Number of uninsured drivers in one state plummets with new verification system, automatic fines
Arkansas’ enforcement mechanism is one of the strictest in the U.S., constantly checking insurance status in real time. Many other states only check once a month.
State CIOs look ahead to a collaborative, automated future
A survey of state technology leaders found that the CIO role has evolved from one concerned with building a state’s own tech infrastructure to one focused on acting as a broker of services. The change comes amid increasing automation, use of AI and cybersecurity challenges.
Predictive policing software terrible at predicting crimes
A software company sold a New Jersey police department an algorithm that was right less than 1% of the time.
Why agencies should care about no-code workflow automation
COMMENTARY | When government staff can quickly create their own digital applications, they can improve customer experience and meet operational needs.
How agency employees can help improve user experience
COMMENTARY | By leveraging nontechnical staff for automated testing, agencies can improve user experience and help residents gain the greatest benefit from digital government services.
