Cloud-Based Services
California to kick off first open enrollment season with automated system
The state piloted using artificial intelligence to help with automatic enrollment. Now this year’s open enrollment period is underway, the new system faces its first test.
Errors in Deloitte-run Medicaid systems can cost millions and take years To fix
Twenty-five states have awarded Deloitte contracts for eligibility systems totally at least $6 billion, giving the company a stronghold in a lucrative segment of the government benefits business.
Virginia's 'tech tax' ignites debate on business taxes
Many states are extending sales tax to digital services, but the Virginia Senate’s attempt to expand it to cover business-to-business transactions raised eyebrows.
Mobile hunting, fishing licenses streamline conservation management
Minnesota’s new system will replace a paper-based license purchase and harvest registration process, saving staff time and improving customer service.
How the procurement process can help agencies acquire responsible AI
Buying artificial intelligence is not just about setting new policies to manage emerging technology, but applying tried-and-true processes, one expert says.
Whole-of-state procurement gives local agencies better pricing, expert advice
Initially used to extend cybersecurity throughout government, the whole-of-state concept is also being used to push training and software licensing contracts to local agencies.
One state takes on youth mental health by streamlining access to services
For some families, it can take more than a decade to connect children to appropriate mental health resources once they show symptoms. Amid a growing youth mental health crisis, one state is developing an online portal to shave that wait time down.
Friendly competition heats up energy conservation among neighbors
Indiana saw a 30% reduction in residential energy use across four cities after deploying the MySmartE system that incentivizes households to conserve energy.
Cloud a ‘game-changer’ for health insurance marketplace
When California’s health insurance marketplace migrated to the cloud, it cut costs, improved consumer experience and gained the ability to scale to demand.
Addressing the shortage of government accountants: 2 paths to efficiency
COMMENTARY | The dwindling number of qualified, government-savvy accounting professionals makes it imperative municipalities find new efficiencies sooner rather than later.
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Cloud adoption essential, but still challenging
Pittsburgh has racked up some early successes with its cloud migration, but a combination of limited finances, technical debt and the need to educate employees slows progress.
How one state pushes cybersecurity to local agencies
Arizona’s whole-of-state cybersecurity program gives local governments free access to cloud-based cybersecurity tools—an approach that extends security and helps build a problem-solving community.
How 911 innovations improve dispatchers’ lives and keep communities safe
COMMENTARY | Using technology to divert administrative and non-emergency calls from 911 centers keeps crews focused on their high impact jobs and makes it easier for communities to hire and retain qualified dispatchers.
States ramp up software security standards amid growing threats
Collaboration among states to tighten the security of cloud software is increasing under the nationwide program StateRAMP. Meanwhile, Texas is embracing its own certification effort after several high-profile cyber incidents.
Lack of access to cloud computing may hinder rural innovation, study shows
Rural businesses innovate at rates similar to urban businesses when they have access to the cloud. But they need fast, stable internet connection to maintain that competitiveness.
How one public defender’s office is embracing tech to better serve its clients
The Los Angeles County Public Defender’s Office has digitized many records and is looking to use artificial intelligence and automation in a bid to provide an effective defense.
How one region consolidated homelessness data to improve care
San Diego County, California, turned to the cloud to collate information on its homeless population from disparate sources in an effort to get more people into housing.
How one city streamlined emergency evacuations
Officials in Berkeley, California, can send mass messages as well as targeted, zone-based evacuation alerts, cutting the city’s alert time from hours to minutes.
How one city broke down its data silos
Tacoma, Washington, is using the cloud to bridge information silos across its 25 distinct departments and improve reporting.
Virtual Innovation Center Tackles Health Interoperability Challenges
The center will look to break down some of the barriers to sharing data that can make patient care more challenging.
