The Double-Edged Sword of a Proactive Agency Social Media Strategy
Here are two good examples for Twitter best practices. But actions speak louder than words.
Transforming Philadelphia’s City Services Through Customer Service
Rosetta Lue, the city’s chief customer service officer, says “there is a change that’s happening across government from local up to the federal level where we’re all trying to improve that experience.”
The Ever-Improving Online Services and Security of L.A.'s City Websites
Having finally upgraded its municipal Web platform, the city wants to convert citizens into regular clients while protecting their digital assets.
Grocery Store Wine Sales Prompt Tennessee to Take the Paperless Plunge
The state’s Alcoholic Beverage Commission aims to shift its licensing process to an online, self-service portal before wine hits supermarket shelves in July 2016.
How Effective Web Platforms Can Aid Water Conservation Efforts
In California, more than one-third of Dublin San Ramon Services District customers use water consumption alerts to conserve.
Figuring Out When It Makes Sense to Outsource Local Government Communications Work
Sometimes, keeping everything in-house isn’t the way to go.
It’s Hard to Look Away From These Government-Produced Rap Videos
These PSAs instantly grab your attention, regardless of the production quality.
Local Government Communications Professionals Should Avoid This PR Fail
WATCH: A St. Louis city official’s spokeswoman aggressively intervenes during an on-the-spot interview.
States and Cities Are ‘Laboratories’ for Inclusive Governance
Talking Transition NYC is one example of successful cross-sector collaboration promoting civic engagement locally.
Charleston Church Shootings Test ‘Dean of America’s Mayors’ in His Final Year in Office
Mayor Joe Riley cites the “extraordinary cooperation” of law enforcement. And now that a suspect is in custody, the “necessary process of the healing together” can begin.
In Worcester, Discussing Race Relations Amid Shifting Demographics
How one Massachusetts city is fostering ‘very civil’ community dialogues on some tough but important topics.
GovJams Apply Design Thinking to Local Issues
Two U.S. cities—Charlotte and Miami—hosted events engaging citizens to creatively prototype solutions to self-identified local government problems over the weekend.
Can Bicycle Cops Help Build Stronger Community-Police Ties?
Two-wheeled patrols might make officers more approachable, but reform advocates say it will take more to ease tensions in some cities.
Are Immigrant Entrepreneurs the Key to Local Job Creation?
Albuquerque thinks so and is trying to engage them in better ways to boost the city’s business climate.
Here’s One Creative Solution to the ‘Love Lock’ Problem
While officials in Paris and New York find the romantic tradition troublesome, a Chicago suburb has found a way to embrace it.
This USGS Seismologist's Critical Role Explaining Earthquake Science to Californians
The San Andreas Fault can’t open into a giant chasm. And Dr. Lucy Jones will tell you why.
A Municipal Innovation Priority: People Want Information And ‘They Want It Now’
Rosetta Carrington Lue, Philadelphia’s chief customer experience strategy, innovation and technology officer, discusses principles of the customer service experience.
Budget Simulator Puts Citizens in Control of Government’s ‘Fiscal Spigot’
The latest interactive infographic for state and local governments has won over cities in financial trouble or improving transparency.
With Open Data, Delicate Questions Arise Over When to Release What
In Philadelphia, the process for publishing municipal data can be a balancing act.
In Santa Monica, You Can Now Put a Number on Wellbeing
The Southern California city’s new wellbeing index aims to inform program and policy decisions.
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