New feedback tools focus on citizen service
The General Service Administration has launched a cross-agency initiative called Feedback USA and negotiated a terms of service agreement that lets agencies make the most of Yelp.
State legislature sites need UX tuneup
Compared to industry sites, state legislature websites fall short in the web technologies that enhance user experience.
Adobe gets FedRAMP OK
The Department of Health and Human Services granted Adobe Cloud Solutions an ATO through the Federal Risk and Authorization Management Program.
Mobile data system cuts the static for Frederick County fire and rescue
Maryland’s Frederick County installed mobile data terminals into 172 fire rescue vehicles that enable real-time data and reduce dispatch-generated voice radio traffic.
Boston builds on open data initiatives
The new Open and Protected Data Policy accelerates the city’s open data and transparency plans and expands its open data portal.
Data sharing helps North Carolina detect workers’ comp fraud
The state’s Industrial Commission has collected $1 million in civil penalties and increased employer compliance.
Congress.gov gets usability upgrades
Prompted by user feedback, the most recent enhancements focus on customer experience, accounts and alerts, browsing and appropriation tables.
New tech helps deaf citizens get federal agencies on the line
The Census Bureau and the Equal Employment Opportunity Commission are the next federal agencies to use direct Internet video calling to better connect deaf citizens with government agency service representatives.
HHS awards grants to support states' health data sharing
The Department of Health and Human Services awarded the Advance Interoperable Health Information Technology Services program with $29.6 million to support health care information sharing.
4 ways to improve citizen-government satisfaction
A report by Forrester Research, “Transform Government from the Outside In,” recommends four ways digital government can increase citizen satisfaction.
DOT's 2015 transportation infrastructure data now available
The Department of Transportation’s Bureau of Transportation Statistics has released the geographic databases for 2015.
311 gets an assist from IBM's Watson
The Canadian city of Surrey is the first to use Watson’s natural language-based cognitive computing technology to improve 311 responses.
New Jersey town brings real-time multimedia to 911 calls
Lakewood's iLoc8 uses WebRTC for two-way multimedia communication between smartphone-using citizens and emergency call centers.
Boston shows what GIS-driven storytelling can do
Boston’s geographic information systems team built a story map to tell the tale of the city's brutal snowstorms this year.
Improved open data nets Transit App service for three cities
Chattanooga, Baltimore and Cleveland have recently opened their transportation data to allow Transit App to help citizens view all public transit options in real-time.
Massachusetts’s RMV modernization derailed
The Massachusetts Registry of Motor Vehicles terminated its contract with Deloitte that would have modernized its legacy licensing and vehicle registration system.
DOE supercomputers get pre-launch tuning
Systems developers from IBM and NVIDIA will work with applications scientists to develop the tools, technologies and applications that will perform best on the supercomputers.
Happy 20th, GPS
The global positioning system that makes modern navigation possible became fully operational July 17, 1995.
NJ partnership fights financial cyber threats
The New Jersey Cybersecurity and Communications Integration Cell hopes to detect attacks aimed at banking institutions with the help of shared threat intelligence.
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