Author Archive

Dan Ault

Dan Ault is a senior management analyst and Salesforce administrator with the city of Elgin, Ill.

Infrastructure

City streamlines public works requests as part of 311 upgrade

The Elgin, Ill., call center upgrade set the stage for the city to create a workflow and work request system for ‘call before you dig’ requests.

By Dan Ault
March 5, 2015

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