Author Archive
Karen D. Schwartz
Infrastructure
Cloud-based portal kept IRS ahead of the e-filers
The IRS used cloud and virtualization tools to create a more manageable web environment for employees and taxpayers and new capabilities in support of the Affordable Care Act.
Management
Across California prisons, inmates now tracked online
The California Department of Corrections digitized all inmate files and set up a fully automated transaction processing system.
Digital Government
AF self-starters build load balancing app for refueling
A team from the Air Force’s Software Engineering Office taught themselves the basics of app development well enough to build an app that now saves AF tankers over 30 minutes on in-flight refueling operations.
Digital Government
Postal Service envisions Internet of packages and things
The Postal Service explores how best to interconnect postal operations with the future Internet of Things, when the network can spot delays before the customer does.
Infrastructure
What makes an ideal shared service?
For a shared service to work, it should meet a requirement that most agencies have – yet isn't a core competency of any of them – such as human resources, payroll and procurement.
Infrastructure
4 tips for shared services success
Lessons learned after years spent complying with shared services mandates are giving agencies tools and tactics for effective migrations.
