Author Archive

Keith Nelson

Keith Nelson is president of 2425 Group, a consulting and development firm aimed at improving government Web sites. He was formerly assistant secretary for administration at HUD and associate deputy secretary for management at the Labor Department.
Infrastructure

Keith Nelson | In a world of online surveys, Paperwork Reduction Act is an absurdity

How do government Web managers stand a chance of creatively using modern technology tools if they can’t solicit feedback in timely and regular intervals?