Author Archive

Larry Freed

Larry Freed is president and chief executive officer of ForeSee Results, a customer satisfaction measurement and management firm based in Ann Arbor, Mich.

Infrastructure

Agencies too often overlook a key step to better multilingual sites

Larry Freed, president of ForeSee Results, writes: Users, no matter what language they speak, are the best resource for knowing what improvements to make to a Web site.

By Larry Freed
January 12, 2010

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