E-government should stress customer service, report says
Accenture's latest e-government survey calls for greater use of customer relationship management techniques, metrics.<br>
Expect tighter security at show
Visitors to the new Washington Convention Center can expect tighter security at FOSE this year, the event's organizers said Monday.
E-government, homeland security center stage at FOSE
How to take the next step in e-government portal services - including taxing, education and health-care records - is on the discussion agenda in the E-Town Theater sessions at FOSE's first day.
Energy's contract reforms move forward slowly, GAO says
A GAO executive says the Energy Department's contract management practices need more work.<br>
Judges choose product finalists
Security products are drawing increased attention in this year's GCN Best New Technology Awards at FOSE, a 5-year-old awards program that showcases innovative and unique services and products at the annual trade show.
GCN, Washington Technology receive Neal honors
Government Computer News was honored as a finalist in a national business journalism contest yesterday.<br>
Browning joins Booz Allen
Miriam F. Browning, who retired last year as director of enterprise integration in the Army's CIO Office, has joined the consulting firm Booz Allen Hamilton.
Online student loan system is lagging, GAO says
Systems being developed to streamline processing of federal student aid and related data are in some cases nearly a year behind schedule, a just-published General Accounting Office study concludes.<br>
FCC survey finds broadband use on the rise
High-speed Internet connections serving homes and businesses grew 27 percent in the first six months of the year, the FCC reports.<br>
Federal Web sites edge commercial ones in survey
Customer satisfaction with federal government Internet sites is slightly ahead of rankings given to private-sector sites, according to a new survey.<br>
CSC moves to buy DynCorp
In a move that will expand its work with the federal government, Computer Sciences Corp. is buying the IT and outsourcing company DynCorp.<br>
Industry's emerging role in homeland defense
Commercial technology will play a key role in smoothing the flow of information among federal, state and local agencies involved in homeland security, an Air Force IT leader said today.<br>
Ballmer: 'A new era of partnership'
Microsoft's CEO says his company and the IT industry 'are on the verge of a new era of partnership with the government' to improve security and address privacy concerns.<br>
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