Author Archive

Robert Knapp

Robert Knapp is senior vice president, Digital Government Solutions, U.S. Services, Maximus.

Digital Government

For equal access, consider both physical and digital accessibility

COMMENTARY | Features such as clear navigation, readable text and multimedia alternatives improve the customer experience for everyone, leading to higher levels of satisfaction, engagement and trust.

By Robert Knapp
June 12, 2024

Digital Government

How to unlock a better user experience for constituents

COMMENTARY | People today expect smarter, simpler customer service thanks to the likes of Apple, Amazon and Microsoft. States can deliver on that expectation by creating a single data source spanning all systems of record.

By Robert Knapp
September 13, 2023

Infrastructure

The rise of government as a platform

As software increasingly moves to the cloud, platforms are becoming a fast way to deliver new and more comprehensive functionality.

By Robert Knapp
October 8, 2018

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