Author Archive

Ruben Franzen

Ruben Franzen is the president of TOPdesk US, a global provider of enterprise service management solutions.

Management

3 tips for better citizen service

Citizen support helpdesk solutions can help agencies reduce inbound phone calls and free up resources from staff who otherwise must respond to every query.

By Ruben Franzen
July 30, 2020

Your daily read on state and local government

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