Author Archive

Shefali Luthra

Shefali Luthra is a web reporter with Kaiser Health News.

Digital Government

Latest snag in ACA sign-Ups: Those who guide consumers are hitting roadblocks

HealthCare.gov navigators are hitting snags completing a mandatory certification course, experiencing more technical glitches and getting less help from the Centers for Medicare and Medicaid Services.

By Shefali Luthra and Kaiser Health News
October 2, 2017

Digital Government

Alert fatigue: Health IT system reminders overwhelm users

Research on this human-computer interaction is looking at whether excessive reminders may cause more risk than the benefits the alerts produce.

By Shefali Luthra
June 15, 2016

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