Augmented analytics: Democratizing data analysis
By automating data preparation and the discovery and sharing of insights, augmented analytics helps users more easily interact with data.
The shadow IoT lurking on enterprise networks
Controlling unauthorized internet-of-things devices that connect to enterprise networks requires a different technical approach than BYOD management because IoT devices often lack authorization and authentication tools.
What's your robotic quotient?
Agencies looking to make the most of automation can use the robotic quotient framework to gauge their likelihood of success.
What's wrong with government CX?
Automated and digital services can improve customer experience so long as they're consciously deployed in service to drivers that matter, according to the author of Forrester's U.S. Federal Customer Experience Index.
How agencies tap VR/AR for knowledge transfer
Using scenarios built from interviews of staff readying for retirement, agencies can pass experiential knowledge to younger workers.
When serverless makes sense
Rather than provisioning cloud resources for capacity, users pay only for the resources they consume, and operations and infrastructure management are handled by the service provider.
Data from streetlights illuminate possibilities, problems
While cities are gaining unexpected insights from data streaming from LED streetlights, many may have trouble actually ingesting the volume of data.
How cities, states prep for high-stakes 2020 census
When a 1 percent undercount can cost billions in federal funding, communities are mounting their own high-tech efforts to ensure the most accurate count.
Thinking of automating? Start with self-service
Like the express lane in the supermarket, making easy, repetitive, mundane tasks self-service saves time and speeds delivery, says Gartner's Brian Manusama.
CO2 emissions data cities can actually use
Cities trying to control carbon emissions can get help from a framework that estimates of annual and hourly CO2 emissions down to a resolution of 1 km.
Cities jump on scooter data for curbside insights
By tapping into standards-based micromobility data in cloud exchanges, cities get information to better plan infrastructure improvements and residents services.
Washington's employee wellness portal pays off
Since launching the SmartHealth program, the state has seen a 25 percent reduction in employee turnover, a 37 percent reduction in overtime and a 10 percent drop in the number of sick days taken.
Government gets ready for fintech
State and local government innovators are experimenting with services that leverage technology-enabled finance.
Chatbots vs. RPA vs. virtual assistants
IT modernization isn’t only about replacing aging equipment. It’s also about implementing cutting-edge technology such as chatbots, virtual assistants and robotic process automation for better served citizens and more engaged employees.
Is it time to buy a drone?
Rather than integrating drones into current processes to gain efficiencies, agencies should identify unique problems the unmanned technology can solve.
AI-based damage predictions for disaster response
The One Concern platform aims to deliver hyper-local damage assessments within 30 minutes.
LA taps augmented reality for specialized repairs
AR googles and home-grown software not only help technicians make repairs faster and more accurately, they may even help attract tech talent to Los Angeles.
Sacramento gets ready for 5G test drive
With a 5G wireless network, Sacramento can take advantage of smart city applications that will improve public safety, mobility and access in underserved areas.
Computing steps closer to the network's edge
Edge computing offers the ability to conduct real-time analytics with less latency and greater scalability.
Why email phishing persists
An email protocol that can't authenticate senders combined with bad actors' increasingly clever tactics may mean phishing is here to stay.
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