Author Archive

Tinglong Dai

Tinglong Dai is an associate professor of operations management and business analytics at the Johns Hopkins Carey Business School, Johns Hopkins University School of Nursing.
Management

How to really fix COVID-19 vaccine appointment scheduling

Moving away from the traditional sign-up model and establishing one-stop preregistration systems is one way to resolve the painful vaccine scheduling process.

  • By Tinglong Dai
Digital Government

The US government’s $44 million vaccine rollout website was a predictable mess – here’s how to fix the broken process behind it

Until the outdated federal contracting process is fixed, the U.S. will almost certainly continue to hire companies that are better at navigating federal procurement rules than delivering solutions.

  • By Tinglong Dai