These states have cracked the customer experience code
COMMENTARY | By implementing enterprise customer experience programs, New York and Maryland are improving service, lowering operating costs and building back trust with constituents.
Schools turn to VR to develop a ‘future-ready’ neurodivergent workforce
The tech can help neurodiverse students prepare for entering the workforce amid government programs aimed at fostering more inclusive workplaces, experts say.
How cyber vulnerabilities and workforce cuts threaten the crisis lifeline program
A bipartisan, bicameral measure is hoping to prevent cyber incidents from limiting access to the 988 Suicide and Crisis Lifeline after a 2022 attack on a system operator disrupted calls to the hotline.
Michigan turns to AI to spruce up its workforce development efforts
The Economic Development Corporation is leveraging artificial intelligence to match job seekers with vacant positions across the state.
Measure to require E-Verify for all Florida businesses moves to House
Existing law requires only employers with 25 employees or more to use the system to vet the legal status of their workforces.
Technology is the enabler for state government’s next chapter
COMMENTARY | With tightening budgets and rising expectations, automation and data-driven insights can help leaders be efficient and expand their digital services.
Cuts to federal health agency raise concerns about state and local impacts
The staff and budget cuts at the federal level will hamper state and local health departments’ capacity to juggle public health needs like disease surveillance and data modernization, experts say.
New research finds schools of education fail to prepare teachers to use AI
Not one superintendent we spoke with considered higher education a resource for artificial intelligence-related professional learning.
Partnership for Public Service launches AI Center for Government
The good-government nonprofit said the center will focus on developing AI leaders, building talent and allowing agencies at all levels of government to share information and best practices.
Idaho lawmakers want Department of Labor to study impacts of mandatory E-Verify law
Opponents hope the study will show the negative effects of cracking down on unauthorized workers.
Wisconsin speeds up licensing amid shift to cloud platform
The state saw a 35% increase in the number of licenses it issued in 2023-2024 compared to any other two-year period.
The push to restore semiconductor manufacturing faces a labor crisis − can the US train enough workers in time?
COMMENTARY | Bringing chip manufacturing back to America is a national security and economic priority, but a shortage of skilled workers threatens to derail the effort.
‘Science experimenting’ in a leading AI state
New York CIO Dru Rai said failing fast doesn’t need to be a bad thing as agencies experiment with new technologies.
New bills would add computer science to Ohio high school graduation requirements
Slightly more than a third (38%) of Ohio’s high schools don’t offer any computer science classes.
Trump’s cuts to federal cybersecurity agency CISA leave election officials worried
The agency partnered with state and local offices and helped combat misinformation. But under Trump, about 130 of its employees have been fired.
Advocates gear up for FirstNet reauthorization push
The dedicated public safety communications network's authority runs out in 2027. Supporters don’t want to see the service interrupted given the good it has done already.
DEI controversy collides with state-level cyber workforce needs
Despite the federal government’s movement away from DEI practices, state agencies can still explore ways to broaden their cyber workforces to fill talent gaps.
California county taps tech to improve labor negotiations
Placer County has moved from spreadsheets to a software tool that helps officials conduct cost negotiations with labor groups more effectively.
How emerging tech is shaping law enforcement
Sensors and analytics are helping under-resourced departments be more effective. But agencies must do their due diligence when adopting these new systems.
A BEAD critic could end up running the internet access program
Arielle Roth, a former aide to Sen. Ted Cruz, R-Texas, has been tapped to head up the National Telecommunications and Information Administration. She has long been skeptical of some of the $42 billion effort’s provisions.
Do Not Sell My Personal Information
When you visit our website, we store cookies on your browser to collect information. The information collected might relate to you, your preferences or your device, and is mostly used to make the site work as you expect it to and to provide a more personalized web experience. However, you can choose not to allow certain types of cookies, which may impact your experience of the site and the services we are able to offer. Click on the different category headings to find out more and change our default settings according to your preference. You cannot opt-out of our First Party Strictly Necessary Cookies as they are deployed in order to ensure the proper functioning of our website (such as prompting the cookie banner and remembering your settings, to log into your account, to redirect you when you log out, etc.). For more information about the First and Third Party Cookies used please follow this link.
Manage Consent Preferences
Strictly Necessary Cookies - Always Active
We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.
Sale of Personal Data, Targeting & Social Media Cookies
Under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information to third parties. These cookies collect information for analytics and to personalize your experience with targeted ads. You may exercise your right to opt out of the sale of personal information by using this toggle switch. If you opt out we will not be able to offer you personalised ads and will not hand over your personal information to any third parties. Additionally, you may contact our legal department for further clarification about your rights as a California consumer by using this Exercise My Rights link
If you have enabled privacy controls on your browser (such as a plugin), we have to take that as a valid request to opt-out. Therefore we would not be able to track your activity through the web. This may affect our ability to personalize ads according to your preferences.
Targeting cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Social media cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.
If you want to opt out of all of our lead reports and lists, please submit a privacy request at our Do Not Sell page.
Cookie List
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:
Strictly Necessary Cookies
We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.
Functional Cookies
We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.
Performance Cookies
We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.
Sale of Personal Data
We also use cookies to personalize your experience on our websites, including by determining the most relevant content and advertisements to show you, and to monitor site traffic and performance, so that we may improve our websites and your experience. You may opt out of our use of such cookies (and the associated “sale” of your Personal Information) by using this toggle switch. You will still see some advertising, regardless of your selection. Because we do not track you across different devices, browsers and GEMG properties, your selection will take effect only on this browser, this device and this website.
Social Media Cookies
We also use cookies to personalize your experience on our websites, including by determining the most relevant content and advertisements to show you, and to monitor site traffic and performance, so that we may improve our websites and your experience. You may opt out of our use of such cookies (and the associated “sale” of your Personal Information) by using this toggle switch. You will still see some advertising, regardless of your selection. Because we do not track you across different devices, browsers and GEMG properties, your selection will take effect only on this browser, this device and this website.
Targeting Cookies
We also use cookies to personalize your experience on our websites, including by determining the most relevant content and advertisements to show you, and to monitor site traffic and performance, so that we may improve our websites and your experience. You may opt out of our use of such cookies (and the associated “sale” of your Personal Information) by using this toggle switch. You will still see some advertising, regardless of your selection. Because we do not track you across different devices, browsers and GEMG properties, your selection will take effect only on this browser, this device and this website.