How agency employees can help improve user experience
COMMENTARY | By leveraging nontechnical staff for automated testing, agencies can improve user experience and help residents gain the greatest benefit from digital government services.
IRS seeks states’ input on its direct file pilot
States have until Sept. 4 to tell the IRS if they’re interested in participating.
How to buy ed tech that isn't evil
As schools look to educational technology to enhance student learning, administrators must first consider the safety and effectiveness of any product before bringing it in the classroom.
Why computer security guidelines are so unclear
COMMENTARY | Cybersecurity guidelines are often riddled with excessive or confusing information, spurring a need for clearer instructions from trustworthy sources to better mitigate system vulnerabilities.
Unemployment insurance modernization takes hit in Congress
The funding reduction is part of the debt ceiling compromise, but the Labor Department says it still plans to focus on helping states combat identity fraud and strengthening the integrity of the UI system.
Politicians understand that Taylor Swift fans are a key demographic
COMMENTARY | Taylor Swift could help policymakers to never go out of style. Leaning into social media trends, such as Swift’s long-awaited The Eras Tour, could win the favor of constituents and boost local economies.
Watch out Zillow: States launch affordable-housing search sites
Rhode Island is the one of the latest states to announce a targeted housing database designed to connect families to low- and moderate-income units.
How one public defender’s office is embracing tech to better serve its clients
The Los Angeles County Public Defender’s Office has digitized many records and is looking to use artificial intelligence and automation in a bid to provide an effective defense.
Lawmakers guilty of ‘do something disease’ with social media bans
While experts agree that something must be done to prevent the worst effects of the platforms on minors, they caution that the current efforts are technologically unsound and undermine civil liberties.
How one region consolidated homelessness data to improve care
San Diego County, California, turned to the cloud to collate information on its homeless population from disparate sources in an effort to get more people into housing.
How one city streamlined emergency evacuations
Officials in Berkeley, California, can send mass messages as well as targeted, zone-based evacuation alerts, cutting the city’s alert time from hours to minutes.
As employers expand artificial intelligence in hiring, few states have rules
Legislators are ‘late to the party’ on laws concerning artificial intelligence.
When it comes to employment decisions, it's not just AI that may have biases
New York City’s new law meant to reduce AI-based discriminatory hiring practices is incomplete, experts say. The legislation fails to address human bias, among other loopholes.
Agency execs strive to maintain modernization momentum
Government leaders want to keep up the pace of COVID-era innovation, but do so more securely, a new report finds.
Teens experience unprecedented mental health problems. Are social media restrictions the solution?
Some say limiting adolescents' access to social media will protect their mental health from harmful content and users, but experts argue there are less restrictive options available.
How to bake data-based evaluations into relief programs
A new initiative looks to help local leaders alleviate poverty and advance economic mobility using data to invest in evidence-based programs and evaluate innovative ideas.
Without digital project management, cities will be ‘out of the race’
With cloud-based solutions, infrastructure planners can collaborate, prioritize projects and streamline permitting, funding and compliance.
How smart software powers water conservation
COMMENTARY | Communities can optimize water usage, minimize waste and promote sustainable practices.
As states hunt for new voters, Massachusetts adds thousands via Medicaid applications
Any eligible voter in the state who applies for Medicaid is automatically added to the rolls, unless they opt out. Other states are exploring similar systems, which experts say could be more effective in increasing voter rolls.
6 steps to securing operational technology in critical infrastructure
COMMENTARY | Securing the hardware and software systems in power plants, water treatment facilities, transportation systems and other critical infrastructure calls for network visibility, vulnerability assessment and holistic strategic and incident response plans.
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