Better, cheaper and massively more test data

Improvements made by the Air Force’s 59th Test and Evaluation Squadron dramatically increase how many aircraft can collect and disseminate data, enabling the Air Force to move from individual testers to more of a crowdsourced approach.

Driving the IRS to DevOps

The Deployment and Release Integration and Visibility Engine tracks software deployment and has increased automation and halved the number of steps needed for software deployment.

Government reinvention with a venture capital mindset

The General Services Administration's 10x program funds federal employees’ ideas to use technology to modernize the customer experience.

HHS brings automation to acquisition

The PSC Work Smarter tool binds business process modeling with robotic process automation to create a platform that can automate tedious tasks across a range of software systems

AI, analytics drive Army's predictive maintenance

The artificial intelligence systems can predict towing failures for vehicles and monitor weapons training operations, collecting valuable data along the way.

USDA cultivates customer service

The Department of Agriculture's Voice of the Customer Centers of Excellence Program uses feedback management technology to create an enterprisewide view of the agency’s customer service posture.

Automated budget building

The Centers for Medicare and Medicaid Services’ Budget and Analysis Group found a way to lighten the budgeting burden through a modernization project called the Consolidated Budget System.

How conversational AI can deliver exceptional citizen services

Combining and integrating conversational AI technologies delivers efficiencies through automation while delivering a more convenient, intuitive and desirable user experience.

Visualizations highlight gaps in incident response preparedness

The New York State Division of Homeland Security and Emergency Services' color-coded maps give officials a quick sense of the major risks across the state or where capabilities are low.

The Toxic Bubble of Technical Debt Threatening America

Climate change will soon expose a crippling problem embedded in the nation’s infrastructures. In fire-ravaged California, it already has.

After 30 Years, the Last State Finally Automated Its Child Support System

South Carolina struggled for decades to switch from manual process run by counties to a largely automated system run by the state.

Ohio Establishes ‘Cyber Reserve’ to Combat Ransomware

The civilian unit of the National Guard will be on call to assist local governments that come under cyberattack.

How low-code helps agencies overcome their modernization hurdles

A low-code culture, combined with the right tools, will help agencies meet their digital transformation goals while addressing the changing needs of legislators, constituents and employees.

Sensing Disaster: Using Tech to Improve Preparedness in New York City

COMMENTARY | Increased adoption of GIS technologies can help New York predict and prepare for future emergencies.

Framework would make AI decisions less murky

A new framework would allow users to understand the rationale behind artificial intelligence decisions.

Reimagining work and developing a 21st century workforce

AI-enabled robotic process automation can act like a digital assistant, accelerating agency employees' ability to gain valuable insight from massive volumes of data.

Amazon Is Spending an Unprecedented Amount on City Council Races

In Seattle, Amazon has spent over a million dollars trying to get pro-business candidates elected to the city council.

Are Local Government Managers Finally Getting Real on Cybersecurity?

COMMENTARY | City and county managers see a tipping point about cybersecurity.

Building an interoperable smart city architecture

A St. Louis pilot is pushing interoperable sharing of city and sensor data and creating a reference architecture for first responders’ awareness and communication that other cities can use to build similar setups.

California launches statewide earthquake early warnings

The California Earthquake Early Warning System sends alerts via two delivery systems: a smartphone app and government's Integrated Public Alert and Warning System typically used to deliver AMBER and weather alerts to cell phones.

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