Author Archive
Kaitlyn Levinson
Digital Government
Kentucky bets on tech to improve treatment court outcomes
The state’s Department of Specialty Courts is implementing a cloud-enabled, web-based system to more efficiently share court data and records in a bid to help case managers better engage with clients’ recovery.
Artificial Intelligence
Los Angeles turns to AI to give public benefits enrollment a boost
A chatbot tool launched in Los Angeles County looks to help case workers more quickly and efficiently get vulnerable residents linked to social services.
Digital Government
Ending Direct File could have downstream impacts for states, experts worry
Without the free, government-backed tax filing service, state agencies could see their modernization and efficiency gains unraveled, those experts say.
Artificial Intelligence
How local governments are keeping AI under control
In the absence of national legislation, such governments are increasingly adopting AI governance policies and practices on their own, one expert says.
Workforce
Schools turn to VR to develop a ‘future-ready’ neurodivergent workforce
The tech can help neurodiverse students prepare for entering the workforce amid government programs aimed at fostering more inclusive workplaces, experts say.
Artificial Intelligence
New Jersey taps the private sector to facilitate AI innovation and talent
Under two new programs, the state aims to leverage the private sector to help advance its goal of leading in artificial technology innovation.
Public Safety
Law enforcement taps drones to improve response times and safety
By allowing drone operators to listen in on 911 calls in real time, a Georgia police department aims to enhance public safety operations.
Workforce
Michigan turns to AI to spruce up its workforce development efforts
The Economic Development Corporation is leveraging artificial intelligence to match job seekers with vacant positions across the state.
Public Safety
State and local governments continue fight drug epidemic with tech
From at-home devices to federal lab testing, state and local officials are finding new ways to leverage tech to curb drug overdoses in their communities.
Artificial Intelligence
Call centers continue to field AI-generated 911 calls
Some personal and home devices can automatically call 911 when they detect potentially unsafe conditions. For dispatchers, leveraging tech could be key to handling a rise in those alerts.
Finance
Texas school district sees efficiency gains with e-procurement
At a time when shrinking budgets are impacting school closures in the state, the Arlington Independent School District has turned to tech to better manage spending.
Featured eBooks
Workforce
Cuts to federal health agency raise concerns about state and local impacts
The staff and budget cuts at the federal level will hamper state and local health departments’ capacity to juggle public health needs like disease surveillance and data modernization, experts say.
Customer Experience
Illinois green lights modernized vehicle title and lien processing system
The state is exploring how an electronic approach to vehicle registrations and purchasing can lower costs for residents and financial institutions.
Digital Government
Pennsylvania is an efficiency north star, expert says
A permitting reform effort in Pennsylvania could serve as a model for other states looking to streamline operations and improve service delivery, according to a fellow at the Institute for Responsive Government.
Emerging Tech
Virtual reality helps incarcerated people practice reentry to society in California
By enabling incarcerated individuals to practice their life and personal skills in virtual reality simulations, officials hope to help them succeed in society and reduce recidivism.
Customer Experience
New Jersey turns to Direct File to make tax filing easier for older adults
The Garden State is one of several that are now making retirees eligible for the federal Direct File program.
Artificial Intelligence
Data can help agencies get ahead of increasing health care costs amid funding uncertainty
States are turning to data to inform health care spending decisions. One expert says tech like artificial intelligence will play a large role in enhancing those decisions.
Artificial Intelligence
AI ‘consultant’ tool helps agencies speed up operational improvements
The AI product underscores how tech can amplify a human’s work not replace it, one official says.
Finance
States face an elevated risk of tax fraud due to data breaches, report says
Tech and data aren’t the only tools governments have to detect and mitigate fraud, one expert said.
Digital Government
Rural Pennsylvania increases resident satisfaction with public transit modernization
One Pennsylvania transit agency hopes to be a guiding light for rural communities looking to embark on modernization journeys.
