Author Archive
Kaitlyn Levinson
Customer Experience
Illinois green lights modernized vehicle title and lien processing system
The state is exploring how an electronic approach to vehicle registrations and purchasing can lower costs for residents and financial institutions.
Digital Government
Pennsylvania is an efficiency north star, expert says
A permitting reform effort in Pennsylvania could serve as a model for other states looking to streamline operations and improve service delivery, according to a fellow at the Institute for Responsive Government.
Emerging Tech
Virtual reality helps incarcerated people practice reentry to society in California
By enabling incarcerated individuals to practice their life and personal skills in virtual reality simulations, officials hope to help them succeed in society and reduce recidivism.
Customer Experience
New Jersey turns to Direct File to make tax filing easier for older adults
The Garden State is one of several that are now making retirees eligible for the federal Direct File program.
Artificial Intelligence
Data can help agencies get ahead of increasing health care costs amid funding uncertainty
States are turning to data to inform health care spending decisions. One expert says tech like artificial intelligence will play a large role in enhancing those decisions.
Artificial Intelligence
AI ‘consultant’ tool helps agencies speed up operational improvements
The AI product underscores how tech can amplify a human’s work not replace it, one official says.
Finance
States face an elevated risk of tax fraud due to data breaches, report says
Tech and data aren’t the only tools governments have to detect and mitigate fraud, one expert said.
Digital Government
Rural Pennsylvania increases resident satisfaction with public transit modernization
One Pennsylvania transit agency hopes to be a guiding light for rural communities looking to embark on modernization journeys.
Management
Nation’s capitol taps data, tech to better serve homeless population
In Washington, D.C., a modernization push is helping homeless shelters and other stakeholders link individuals to emergency shelters more efficiently.
Infrastructure
State and local lawmakers take a renewed look at speed enforcement cameras
In some states, policymakers are concerned that speed cameras are more of a cash grab than a safety protocol.
Management
Experts call for continued federal aid to state, local telemedicine services
While President Donald Trump has supported the expansion of telemedicine in the past, some experts are concerned about how he will handle the crucial health service moving forward.
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Customer Experience
Filing taxes is hard. Here’s how agencies could help make it easier for residents.
As states increasingly turn to developing free, online tax filing tools for residents, civic tech experts said improving usability and experience is key.
Public Safety
State fire agency taps augmented reality to train for ‘high-risk missions’
Augmented reality isn’t just for avid gamers. The technology is helping California’s Department of Forestry and Fire Protection prepare its flight crews for real-life emergencies like hoist rescues.
Artificial Intelligence
AI translation tools could improve trust in public safety efforts
Los Angeles County leveraged an AI tool to generate live translations during press conferences about wildfires and deliver critical safety information to residents more effectively.
Workforce
DEI controversy collides with state-level cyber workforce needs
Despite the federal government’s movement away from DEI practices, state agencies can still explore ways to broaden their cyber workforces to fill talent gaps.
Workforce
California county taps tech to improve labor negotiations
Placer County has moved from spreadsheets to a software tool that helps officials conduct cost negotiations with labor groups more effectively.
Management
How Philadelphia incentivizes residents to sharpen their digital skills
The city’s Digital Navigators Program can help residents more effectively leverage city resources and improve their employment prospects, one official says.
Digital Government
How better edtech management can help schools navigate new immigration rules
School officials can leverage data and technology to comply with new federal immigration rules while still protecting the civil liberties of immigrant students, according to a new policy brief.
Emerging Tech
How governments can get agencies to stop using foreign drones: Pay up.
A proposed bill in North Dakota offers an effective model for other states looking to cut ties with foreign-made drones.
Emerging Tech
AI could help mitigate lithium battery fires, study finds
Researchers have developed an algorithm that can detect when a lithium battery begins to overheat, which they say can help inform public safety efforts to mitigate fires.
