Call centers continue to field AI-generated 911 calls
Some personal and home devices can automatically call 911 when they detect potentially unsafe conditions. For dispatchers, leveraging tech could be key to handling a rise in those alerts.
Texas school district sees efficiency gains with e-procurement
At a time when shrinking budgets are impacting school closures in the state, the Arlington Independent School District has turned to tech to better manage spending.
Cuts to federal health agency raise concerns about state and local impacts
The staff and budget cuts at the federal level will hamper state and local health departments’ capacity to juggle public health needs like disease surveillance and data modernization, experts say.
Illinois green lights modernized vehicle title and lien processing system
The state is exploring how an electronic approach to vehicle registrations and purchasing can lower costs for residents and financial institutions.
Pennsylvania is an efficiency north star, expert says
A permitting reform effort in Pennsylvania could serve as a model for other states looking to streamline operations and improve service delivery, according to a fellow at the Institute for Responsive Government.
Virtual reality helps incarcerated people practice reentry to society in California
By enabling incarcerated individuals to practice their life and personal skills in virtual reality simulations, officials hope to help them succeed in society and reduce recidivism.
New Jersey turns to Direct File to make tax filing easier for older adults
The Garden State is one of several that are now making retirees eligible for the federal Direct File program.
Data can help agencies get ahead of increasing health care costs amid funding uncertainty
States are turning to data to inform health care spending decisions. One expert says tech like artificial intelligence will play a large role in enhancing those decisions.
AI ‘consultant’ tool helps agencies speed up operational improvements
The AI product underscores how tech can amplify a human’s work not replace it, one official says.
States face an elevated risk of tax fraud due to data breaches, report says
Tech and data aren’t the only tools governments have to detect and mitigate fraud, one expert said.
Rural Pennsylvania increases resident satisfaction with public transit modernization
One Pennsylvania transit agency hopes to be a guiding light for rural communities looking to embark on modernization journeys.
Nation’s capitol taps data, tech to better serve homeless population
In Washington, D.C., a modernization push is helping homeless shelters and other stakeholders link individuals to emergency shelters more efficiently.
State and local lawmakers take a renewed look at speed enforcement cameras
In some states, policymakers are concerned that speed cameras are more of a cash grab than a safety protocol.
Experts call for continued federal aid to state, local telemedicine services
While President Donald Trump has supported the expansion of telemedicine in the past, some experts are concerned about how he will handle the crucial health service moving forward.
Filing taxes is hard. Here’s how agencies could help make it easier for residents.
As states increasingly turn to developing free, online tax filing tools for residents, civic tech experts said improving usability and experience is key.
State fire agency taps augmented reality to train for ‘high-risk missions’
Augmented reality isn’t just for avid gamers. The technology is helping California’s Department of Forestry and Fire Protection prepare its flight crews for real-life emergencies like hoist rescues.
AI translation tools could improve trust in public safety efforts
Los Angeles County leveraged an AI tool to generate live translations during press conferences about wildfires and deliver critical safety information to residents more effectively.
DEI controversy collides with state-level cyber workforce needs
Despite the federal government’s movement away from DEI practices, state agencies can still explore ways to broaden their cyber workforces to fill talent gaps.
California county taps tech to improve labor negotiations
Placer County has moved from spreadsheets to a software tool that helps officials conduct cost negotiations with labor groups more effectively.
How Philadelphia incentivizes residents to sharpen their digital skills
The city’s Digital Navigators Program can help residents more effectively leverage city resources and improve their employment prospects, one official says.
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