County sees huge performance gains when permitting moves to the cloud
Cloud-based permitting speeds workflow for staff, eases pressure on IT and gives customers automatic permitting and virtual inspections options.
How co-ops can deliver faster, less expensive procurement
Because vendors know a long-term contract will be widely available to state and local agencies, they tend to offer better prices and more services, one expert says.
Tech innovations get tryout in regulatory sandboxes
By temporarily waiving regulations over new technology, states can evaluate how existing laws can impact entrepreneurs and economic development.
ChatGPT for State and Local Agencies? Not so Fast.
Tasks that can benefit from automation such as software development, traffic management or rote tasks are good candidates for ChatGPT, but those that need more subjectivity still require human intervention, experts say.
ChatGPT for state and local agencies? Not so fast.
Tasks that can benefit from automation such as software development, traffic management or rote tasks are good candidates for ChatGPT, but those that need more subjectivity still require human intervention, experts say.
How chat comments can supercharge safety net programs
With help from Code for America, New Mexico is analyzing its chat session data to uncover ways to improve customer experience through automation or a more personal touch.
UI modernization, identity verification limit state fraud loss
Halfway through a four-year modernization of its unemployment insurance management system, New York state’s Labor Department aims to create a more seamless and secure user experience.
One State’s Grant Management Breakthrough
With the One Stop portal, organizations in Massachusetts can apply for economic development grants across three agencies, and grant administrators can more easily manage programs and ensure regional equity.
Why community digital equity discussions should be in person
More than 50 town halls addressing accessibility, affordability, devices and digital skills will help Iowa’s Department of Management ensure that all residents can participate in the digital economy.
One state’s grant management breakthrough
With the One Stop portal, organizations in Massachusetts can apply for economic development grants across three agencies, and grant administrators can more easily manage programs and ensure regional equity.
Protecting the data that makes cities smart
Ensuring the security and privacy of data generated by residents and internet-connected devices will allow cities to reap the benefits of innovation.
Blockchain offers secure, transparent platform for vital records
The distributed ledger technology can foster greater trust in data management than traditional systems, one expert says.
Government still wrestles with digital equity, accessibility
Agencies struggle to provide services for individuals with limited English, digital literacy issues and unreliable broadband or online access, a recent survey found.
With tablets, hybrid classes inmates prep for cloud jobs
Detainees at the District of Columbia’s Department of Corrections have become certified cloud practitioners, knowledge that upon release will provide a sustainable wage and may help fill the IT skills gap.
How data breaches lead to fraud risk
By understanding the type and severity of data breaches, agencies can see where they should focus their efforts to curb identity fraud and prevent further victimization.
Dig into feedback on digital services, experts advise
Whether from staff or residents, feedback can help agencies spot pain points and improve user experience.
How to build future-facing ERP
Thoroughly understanding the limitations of the legacy platform and mapping out the business case for replacing an enterprise resource planning system will help agencies build for the future instead of reconstructing the past.
Demand Heats Up for Grants Management Solutions
With state and local entities having to track extraordinary numbers of grants, thanks to unprecedented amounts of pandemic-related federal funding, the search for software that can simplify grants management is on.
Demand heats up for grants management solutions
With state and local entities having to track extraordinary numbers of grants, thanks to unprecedented amounts of pandemic-related federal funding, the search for software that can simplify grants management is on.
IoT network delivers real-time data on parking availability
Data from low-power internet-of-things sensors buried under 4,500 on-street parking spaces will help Arlington County better understand the feasibility of demand-based pricing for metered curb space.
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