How mainframe as a service eased end-of-life transitions
The cloud-based model allowed two Florida agencies time to better plan their systems modernization.
Private 5G takes stress off enterprise Wi-Fi
Besides enabling users to stay secure and connected as they travel across campus, Cal Poly’s private network allows for dynamic bandwidth customization, ensuring availability at peak times and scaling back at others.
Tech disruption powers smart city expansion
Cloud, inexpensive sensors and low-powered wide-area networks are giving smaller cities a way to build real solutions for both staff and residents.
Contact center modernization boosts satisfaction for city residents, staff
With more calls coming into its legacy social services help lines, New York City turned to a cloud-based platform that reduced the number of dropped calls and gave agents easy, digital access to essential customer information.
What responders really want from their tech
Communications technology is going to sit on the shelf if it’s not reliable, interoperable and user friendly.
AI-powered career recommendation engine delivers more job options
MD Job Genie uses artificial intelligence to analyze an individual’s specific skills and work history and identify matches—even in a different industry.
‘Shark Tank’ for state agency IT modernization
Technology modernization funding programs are delivering quick wins to agencies with compelling business cases.
Smart infrastructure bolsters energy conservation
But cities need to provide incentives for all players in the energy management ecosystem.
When data science shortcuts are a bad idea
Auto-ML can help non-data scientists write programs, but the resulting applications may be flawed, biased or useless, an expert says. Still, agencies can minimize risk and optimize the use of citizen data scientists.
10 steps to future water sustainability
Municipal water managers can harness new technologies that will adapt to changes in how water is understood, managed and shared.
Michigan embraces ‘Clean Slate’ program without applications
State officials aim to automatically expunge certain criminal records to remove hurdles to jobs and housing.
Michigan to Automatically Expunge Some Criminal Records Under ‘Clean Slate’ Program
State officials will automatically allow for certain convictions to be expunged in an effort to remove hurdles to jobs and housing.
SAFHER cloud-based platform for regulating food and agriculture comes closer to fruition
The System for Agriculture, Food, Health, E-Inspections, and Registration enterprise platform will replace the legacy systems USA Food Safety and USA Plants.
‘If we can do it, why can’t you?’ local gov tech veteran asks
Jack Kennedy reflects on a career breaking the mold and bringing innovation to rural Virginia’s Wise County and City of Norton Circuit Court.
Lifting efficiency and innovation with an enterprise platform
One large agency’s hybrid digital platform helped it overcome challenges related to its structure, risk aversion and culture.
City Bus Reliability Picks Up With Automatic Vehicle Location Tech
Real-time location data increases the efficiency of bus operations and boosts rider trust.
City bus reliability picks up with automatic vehicle location tech
Real-time location data increases the efficiency of bus operations and boosts rider trust.
More with less: City cuts back website, increases engagement
A customer-focused information architecture helped Olathe improve customer experience for residents and streamline workflow for staff.
Demand for rapid cyber improvements drives agencies’ 2023 plans
Despite challenges from budget cycles, regulations and outdated procurement processes, state and local government agencies urgently need cyber solutions that improve operations and cut costs, a recent report says.
How states integrate GIS and elections
Despite accelerated timelines and lack of GIS-trained staff, states have geocoded voter addresses, assigned voters to newly redrawn precincts and improved transparency for voters and elections officials.
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