How one state pays down technical debt
Colorado made reducing tech debt its top “Wildly Important Goal” because it presents security, customer experience and workforce risks and impedes digital transformation.
StateRAMP launches early assessment program
With the Security Snapshot, governments can understand the current maturity of a cloud product’s security, and providers get insights to help them achieve StateRAMP Ready or Authorized status.
Denver taps into data hub for enlightened decision-making
A cloud-based enterprise data hub shows agencies what’s actually happening, rather than forcing them to make assumptions based on limited data.
The Most Future-ready US Cities
Cities that leverage data, partnerships and emerging technologies can best adapt to changing citizen expectations, a new report found.
The most future-ready US cities
Cities that leverage data, partnerships and emerging technologies can best adapt to changing citizen expectations, a new report found.
How to reduce citizen harm from automated decision systems
For agencies that use automated systems to inform decisions about schools, social services and medical treatment, it’s imperative that they’re using technology that protects data.
By predicting ‘disgusting algal blooms,’ water district hopes to head off damage
The South Florida Water Management District is combining its observational data with satellite imagery and Google Public Sector’s Climate Insights to predict the formation of harmful algal blooms.
How data solves hospital system’s pain points
NYC Health and Hospitals’ data office focuses not on providing capabilities to customers, but on delivering services.
How to keep a complex cloud and on-prem ecosystem on track
Keeping to a true north, taking an open or closed approach and managing the change will help keep modernization projects under control, state and local CIOs advise.
Cold-War missile defense site heats up state’s data center economy, onsite gardens
After sitting unused for decades, the 300,000-square-foot, mostly underground building will be converted to a secure data center whose excess C02 and heat will support an indoor greenhouse.
Failure is inevitable, so why not learn from it?
Agencies that can “fail forward” learn to identify, analyze and communicate about how projects fall flat and work toward innovative solutions to complex government problems.
Online experience monitoring: From the ‘squeaky wheel’ to real-time web metrics
Miami-Dade County digs into real-time feedback and web-experience surveys to better understand the citizen’s digital journey and deliver better customer experience.
City’s Custom-built App Scores Homeless Encampment Safety
With the Homeless Emergency Management Tracking and Prioritization Tool, Austin gets consistent health, safety and impact data on encampments citywide to support cross-departmental intervention.
How one city’s IT team keeps up with rapid growth
Salt Lake City is adapting to new residents and workers by focusing on customer experience, easing hybrid work challenges and rethinking IT staffing.
City’s custom-built app scores homeless encampment safety
With the Homeless Emergency Management Tracking and Prioritization Tool, Austin gets consistent health, safety and impact data on encampments citywide to support cross-departmental intervention.
Cloud-based property assessments speed hurricane recovery
Cities and counties that suffered damage from Hurricane Ian could access Accela’s damage assessment service to jump-start recovery.
States face more nuanced cloud security challenges
While the federal government can mandate overall cloud security requirements, each state, local and education agency has its own authority, StateRAMP’s Leah McGrath explains.
Florida Digital Service scales up cyber
In just two years, the team is standing up a cybersecurity operations center and has standardized agency data sharing agreements and conducted critical infrastructure risk assessments.
County cleans up ‘a hot mess’ with cloud-based ERP and HR systems
By challenging “the way we always did it” and traditional procurement strategies, Dauphin County will replace manual, time-consuming processes with more efficient, problem-solving solutions.
Public safety cybersecurity slowly ramps up
Technical debt is actually hampering cyber investment, increasing vulnerabilities and limiting interoperability, an IDC analyst says.
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