How one town delivers innovation by getting out of its own way
Leaning on relationships with users, ensuring staff have the tools they need and prioritizing projects helps Gilbert, Arizona, master digital transformation.
Why agencies stumble on the CX journey
Efforts to improve customer experience and build trust risk failure if agencies don’t put in the time required to fully understand customer needs and how constituents perceive their interactions with government.
Intelligent transportation management alleviates congestion
Rather than expanding highways in response to traffic congestion, communities can more efficiently manage their roadways with integrated insights from partner agencies, automated vehicles and navigation systems.
Next-gen health info exchange enables more data-informed decisions, better care
As Maryland’s newly designated health data utility, CRISP can access more data, expand and scale services and better support other state agencies.
States speed traffic data to drivers
Two-way data exchanges with Waze are improving highway safety and enabling faster reopenings after road closures.
Identity as the new perimeter: How one county launched its zero trust initiative
“If you can’t get your arms around identity, you’re never going to be able to address zero trust,” Maricopa County’s CISO Lester Godsey said.
A city where big data, analytics drive mobility choices
San Jose’s decision support system helps officials decide how well mobility projects support city goals and whether past actions have played out as expected.
State integrates 911 communications, data to improve emergency response
California is combining the data and notification capabilities of Rave Mobile Safety and RapidDeploy, allowing agencies to publish real-time incident data from their computer-aided dispatch systems to responders.
Investigators tap data, tech, tipsters to root out fraudsters
While prevention is the best defense against fraud, waste and abuse, the majority of state and local government analysts say they have the tools and resources they need to unravel complex webs of fraud, a recent survey says.
Telemedicine increases health equity for inmates
Colorado’s Department of Corrections is providing medical treatment via remote video consultations and connected scopes over fiber connections, which not only improves health outcomes but also minimizes the security and staffing needs required to transport prisoners to specialists.
Cyber modernization too complex for quick fixes, in-house solutions, report says
State and local agencies feel pressure to quickly overhaul their technologies and processes to stay ahead of adversaries and meet growing IT demands, but they first need an in-depth assessment of strategic costs and other implications.
Local gov keeps project knowledge from walking out the door
eProject eXpress tracks energy project information and verified savings, keeping all the important data, pictures and documents throughout the performance period and beyond.
Utah readies mobile driver’s license rollout
While the technology for the mDL is ready, the challenge is creating an ecosystem of partners who accept the digital ID.
Utah Readies Mobile Driver’s License Rollout
While the technology for the mDL is ready, the challenge is creating an ecosystem of partners who accept the digital ID.
Alaska automates tax collection from out-of-state sales
An online portal helps local governments with remote sales tax collection, remittance and enforcement.
Private LTE fills coverage gaps for communication emergencies
The Colorado Department of Transportation is testing a “network in a box” that would allow first responders and CDOT employees to communicate in remote areas or where the fiber infrastructure has been damaged.
How a fast-growing town moved from ad hoc to strategic cybersecurity
Security operations center as a service gives Gilbert, Arizona, a single pane of glass for support, services and collaboration.
Cloud-based 911 for faster emergency response
With its interactive emergency communication response platform and access to a location data clearinghouse, the Rio Grande Council of Governments can speed help to 911 callers, even if they don’t know where they are.
Health info exchange’s data innovations take the ‘detective work’ out of public health
CRISP’s data lake and scalable, sharable applications help community health services in Maryland investigate overdoses.
County assessor’s code repository powers transparent government
Cook County, Illinois, Assessor’s Office moved paper-based and siloed property assessment records to the GitLab DevOps platform where developers now post data and code to a public-facing repository.
Do Not Sell My Personal Information
When you visit our website, we store cookies on your browser to collect information. The information collected might relate to you, your preferences or your device, and is mostly used to make the site work as you expect it to and to provide a more personalized web experience. However, you can choose not to allow certain types of cookies, which may impact your experience of the site and the services we are able to offer. Click on the different category headings to find out more and change our default settings according to your preference. You cannot opt-out of our First Party Strictly Necessary Cookies as they are deployed in order to ensure the proper functioning of our website (such as prompting the cookie banner and remembering your settings, to log into your account, to redirect you when you log out, etc.). For more information about the First and Third Party Cookies used please follow this link.
Manage Consent Preferences
Strictly Necessary Cookies - Always Active
We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.
Sale of Personal Data, Targeting & Social Media Cookies
Under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information to third parties. These cookies collect information for analytics and to personalize your experience with targeted ads. You may exercise your right to opt out of the sale of personal information by using this toggle switch. If you opt out we will not be able to offer you personalised ads and will not hand over your personal information to any third parties. Additionally, you may contact our legal department for further clarification about your rights as a California consumer by using this Exercise My Rights link
If you have enabled privacy controls on your browser (such as a plugin), we have to take that as a valid request to opt-out. Therefore we would not be able to track your activity through the web. This may affect our ability to personalize ads according to your preferences.
Targeting cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Social media cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.
If you want to opt out of all of our lead reports and lists, please submit a privacy request at our Do Not Sell page.
Cookie List
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:
Strictly Necessary Cookies
We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.
Functional Cookies
We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.
Performance Cookies
We do not allow you to opt-out of our certain cookies, as they are necessary to ensure the proper functioning of our website (such as prompting our cookie banner and remembering your privacy choices) and/or to monitor site performance. These cookies are not used in a way that constitutes a “sale” of your data under the CCPA. You can set your browser to block or alert you about these cookies, but some parts of the site will not work as intended if you do so. You can usually find these settings in the Options or Preferences menu of your browser. Visit www.allaboutcookies.org to learn more.
Sale of Personal Data
We also use cookies to personalize your experience on our websites, including by determining the most relevant content and advertisements to show you, and to monitor site traffic and performance, so that we may improve our websites and your experience. You may opt out of our use of such cookies (and the associated “sale” of your Personal Information) by using this toggle switch. You will still see some advertising, regardless of your selection. Because we do not track you across different devices, browsers and GEMG properties, your selection will take effect only on this browser, this device and this website.
Social Media Cookies
We also use cookies to personalize your experience on our websites, including by determining the most relevant content and advertisements to show you, and to monitor site traffic and performance, so that we may improve our websites and your experience. You may opt out of our use of such cookies (and the associated “sale” of your Personal Information) by using this toggle switch. You will still see some advertising, regardless of your selection. Because we do not track you across different devices, browsers and GEMG properties, your selection will take effect only on this browser, this device and this website.
Targeting Cookies
We also use cookies to personalize your experience on our websites, including by determining the most relevant content and advertisements to show you, and to monitor site traffic and performance, so that we may improve our websites and your experience. You may opt out of our use of such cookies (and the associated “sale” of your Personal Information) by using this toggle switch. You will still see some advertising, regardless of your selection. Because we do not track you across different devices, browsers and GEMG properties, your selection will take effect only on this browser, this device and this website.
Help us tailor content specifically for you: